Privacy Policy – Momoco Design Solution

Last Updated: 23 September 2026

Momoco Design Solution (“we”, “our”, or “us”), operating at 32G, Jalan Sungai Burung AA32/AA, Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia, respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA).

This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you access our services, place orders, communicate with us via digital channels (including email and WhatsApp), or visit our premises and digital platforms (collectively, the “Services”).

By engaging our Services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as outlined below.

1. Definitions

Personal Data: Any information that relates directly or indirectly to an identified or identifiable individual (e.g., name, phone number, address, payment details).
Processing: Collecting, recording, holding, storing, organizing, adapting, altering, retrieving, consulting, using, disclosing, or destroying personal data.
Service Provider: Any third-party entity or individual engaged to perform specific business operations on our behalf (e.g., logistics/couriers, payment processors, IT infrastructure).
You / User: Any individual, representative of a company, or client accessing our Services or commissioning print and design work.

2. Compliance with the Personal Data Protection Act 2010 (PDPA)

In alignment with the statutory principles of the PDPA, Momoco Design Solution adheres to the following standards:

Notice & Choice: We inform you of the purpose for collecting your data and obtain consent where required by law.
Purpose Limitation: We collect and process data solely for explicit, legitimate business purposes directly related to design, printing, billing, and fulfillment.
Disclosure: We do not sell, rent, or disclose your personal information to unauthorized third parties.
Security: We employ reasonable physical, managerial, and technical safeguards to prevent unauthorized access, modification, loss, or disclosure.
Retention: We retain data only for as long as necessary to complete your orders and satisfy legal, accounting, and taxation requirements.
Data Integrity: We take practical steps to keep personal data accurate, complete, and up to date.
Access & Correction: We provide mechanisms for you to request access to and correction of your personal data.

3. Personal Data We Collect

We may collect personal details necessary to quote, process, design, print, and deliver your orders:

Contact & Identification Data: Full name, business/company name, contact telephone/WhatsApp number, billing address, and doorstep delivery address.
Order & Content Files: Design files, corporate logos, photographs, document copy, recipient details on customized stationery (e.g., name cards, bill books, envelopes), and special production instructions.
Payment & Transaction Details: Bank transfer confirmations, transaction reference numbers, and billing records (we do not directly store complete credit/debit card numbers).
Technical & Usage Data: When interacting with our online channels, standard diagnostic data such as IP address, browser type, operating system, and interaction timestamps may be recorded.

4. How We Collect Your Data

We collect personal data through various touchpoints, including:

Direct communication via WhatsApp, telephone, or walk-ins at our Bukit Rimau shop;
Order forms, quotation requests, and design briefs sent via email;
Digital file uploads, cloud folder links, or messaging transfers for production artwork;
Third-party payment verification and delivery confirmation notices.

5. Purposes of Data Processing

Your personal data is collected and processed for the following operational and commercial purposes:

Preparing quotations, verifying specifications, and processing print orders;
Creating, proofing, and revising graphic design layouts and prepress files;
Facilitating multi-colour printing, custom fabrication, quality checking, and packaging;
Arranging local doorstep delivery or courier dispatch across Malaysia;
Issuing formal invoices, official receipts, and managing accounting ledgers;
Responding to technical inquiries, proof changes, or customer service requests;
Communicating relevant updates, production schedules, or service announcements;
Complying with regulatory, taxation, and statutory requirements under Malaysian law.

6. Disclosure to Third Parties

To fulfill our print and design commitments, Momoco Design Solution may disclose your personal data to trusted third-party partners strictly on a need-to-know basis:

Courier & Logistics Partners: Delivery personnel and third-party logistics couriers (e.g., Pos Laju, J&T, Lalamove, GrabExpress) to deliver completed parcels to your address.
Payment Gateways & Financial Institutions: Banks and financial processors to verify transactions and settlements.
Technical & Cloud Support: Secure cloud hosting, email systems, and file transfer services used in daily business workflows.
Legal & Regulatory Authorities: Law enforcement, tax authorities, or regulatory bodies where mandated by Malaysian law or court order.

All service providers are expected to uphold appropriate confidentiality and data protection standards.

7. Data Security

We implement practical administrative, physical, and digital measures to protect your personal information and artwork files against accidental loss, unauthorized access, misuse, or alteration. Access to personal files is restricted to authorized personnel who require the data to execute their design, production, and administrative responsibilities.

8. Data Retention

We retain your personal data and completed print files for as long as necessary to:

Fulfill the original purpose of collection (including facilitating seamless repeat re-prints);
Meet legal, tax, and audit obligations under Malaysian corporate governance.

When personal information is no longer needed, it is deleted or anonymized in a secure manner.

9. Your Rights Under the PDPA

Under the Malaysian PDPA, you are entitled to:

Request access to the personal data we hold about you;
Request corrections to incomplete, inaccurate, or outdated data;
Withdraw consent previously granted for optional marketing or promotional communications;
Inquire about the policies and practices governing our data handling.

To make an access or correction request, please submit your inquiry in writing to [email protected]. We may request proof of identity before processing your request.

10. Cookies and Digital Tools

Our digital platforms and online forms may utilize standard cookies and analytical tags to monitor traffic trends, streamline order form functionality, and optimize user experience. You have the option to disable cookies via your browser settings, though certain interactive features may function with limitations.

11. Third-Party Links

Our communications or platforms may contain links to third-party services (such as delivery tracking portals, external portfolio showcases, or social media platforms). Momoco Design Solution is not responsible for the privacy practices, content, or data protection policies of these external sites.

12. Policy Updates

We reserve the right to revise or update this Privacy Policy periodically to align with operational changes or statutory amendments under Malaysian law. Any revisions will be reflected with an updated “Last Updated” date at the top of this page.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is processed, please contact us:

Business Name: Momoco Design Solution
Premise Address: 32G, Jalan Sungai Burung AA32/AA, Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia
WhatsApp / Phone: +6017-682 2227 | +6016-223 7969
Email: [email protected]