Effective Date: 23 September 2026

Thank you for choosing Momoco Design Solution. We take pride in delivering dependable, high-quality printing, graphic design, and finished goods tailored to your brand. Because print and design products are inherently customized, please review our Return and Refund Policy below to understand our production guidelines and claims procedure.

1. Custom-Made Products — No Returns or Cancellations

Every print project—including stickers, packaging boxes, loose sheets, marketing collaterals, name cards, bill books, and corporate gifts—is manufactured specifically to your approved specifications, measurements, and artwork.

• No Change-of-Mind Returns: Once an order is confirmed, payment is verified, and the job enters either graphic prepress or print production, we cannot accept returns, order cancellations, or issue monetary refunds for change of mind.
• Pre-Production Review: We encourage all customers to thoroughly review all digital proofs, dimensions, spelling, paper stocks, finishing options, and quantities before granting final production approval.

2. Reporting Errors and Manufacturing Defects

We stand behind our craftsmanship. If your order arrives with clear manufacturing faults or printing discrepancies attributable to our production team, we are committed to making it right.

Eligible issues include:

• Goods physically damaged during production or prior to dispatch.
• Print defects (e.g., misprints, severe plate streaks, incorrect trimming, or finishing errors) that substantially deviate from the approved proof.
• Incorrect materials or dimensions used compared to the agreed order invoice.

Claim Submission Window: You must notify us within three (3) working days of receiving your parcel or collecting your order. Claims submitted past this 3-day window cannot be processed.

How to Submit a Claim: Send an email to [email protected] or contact our team via WhatsApp (+6017-682 2227 / +6016-223 7969) with:

1. Invoice / Order reference number and company/contact name.
2. Clear description of the defect or discrepancy.
3. High-resolution photos or a short video demonstrating the defect across the affected quantity.
4. Reference to the signed-off digital proof.

Resolution Process: Upon evaluating and validating the issue, Momoco Design Solution will determine the appropriate solution at our discretion:

• A complimentary reprint of the affected items with prioritized production.
• A credit note applied toward your next print or design order.
• A partial or full refund where a reprint is unfeasible.

Note: We reserve the right to request the return of the defective items to our Bukit Rimau premise for quality assessment before releasing a reprint or credit.

3. Issues Not Covered Under This Policy

Momoco Design Solution is not liable for print defects or delays arising from customer-side inputs, including:

• Approved Proof Errors: Spelling mistakes, grammatical typos, incorrect contact details, barcode errors, or layout oversights present in artwork approved by the customer.
• Colour Shifts & Variations: Industry-standard colour variations between RGB screen displays (monitors/phones) and physical CMYK ink processes, as well as natural tonal variations across different substrates (e.g., uncoated Simili Paper, Brown Kraft, or MirrorKote).
• Low-Resolution Assets: Blurry, pixelated, or artifact-heavy prints resulting from low-resolution images or non-vector artwork supplied directly by the client.
• Incorrect Specifications: Incorrect file sizing or bleeds provided by the customer that cause unexpected crop lines.

4. Shipping, Delivery & Force Majeure

• Third-Party Logistics: While we coordinate dispatches with reputable courier services and provide tracking details, Momoco Design Solution is not directly liable for delivery transit delays, customs inspections, adverse weather conditions, or courier logistical disruptions once the package is dispatched from our workshop.
• No Transit Delay Refunds: Refunds are not issued on grounds of courier transit delays. However, our team will actively assist you in tracking, raising inquiries, and expediting parcel status with the courier service.
• Self-Collection: Customers in the Klang Valley are welcome to arrange self-collection or third-party dispatch (e.g., GrabExpress, Lalamove) directly from our Bukit Rimau shop upon notification of job completion.

5. Contact Information

For inquiries regarding order proofs, quality assessments, or this policy, please reach out to our team:

• Business Name: Momoco Design Solution
• Premise Address: 32G, Jalan Sungai Burung AA32/AA, Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia
• Phone / WhatsApp: +6017-682 2227 | +6016-223 7969
• Email: [email protected]
• Operating Support: Monday – Friday, 9:00 AM – 6:00 PM

This Return and Refund Policy is governed by and construed under the laws of Malaysia. Momoco Design Solution reserves the right to revise or update this policy at any time to reflect updated operational standards and legal compliance.