---
title: "Return & Refund Policy"
description: "We are committed to the quality of our products and services. If you are **not 100% satisfied** with your purchase, please contact us within **5 days** from the **Ready for Collection** date or the **scheduled delivery date**, and we will…"
url: "https://momocodesign.com/docs/return-refund-policy/"
updated: "2025-02-10"
category: Policies
---

# Return & Refund Policy

We are committed to the quality of our products and services. If you are **not 100% satisfied** with your purchase, please contact us within **5 days** from the **Ready for Collection** date or the **scheduled delivery date**, and we will arrange for a reprint.

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### **Exceptions:**

We are unable to accept responsibility for the following:

- **Spelling, punctuation, or grammatical errors** made by the customer.
- **Low-quality or low-resolution images** uploaded.
- **Design errors** made by the customer during document creation.
- **Non-compliance** with the artwork checklist.
- Errors in **user-selected options**, such as finish, quantity, or product type.
- **Color proofs**: Due to differences in equipment, paper, inks, and other conditions between color proofing and production runs, a **reasonable color variation (within 10%)** is acceptable unless otherwise agreed upon.

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### **Procedure for Returning Products:**

1. **Bring the product** back to the outlet where you placed the order.
2. Our staff will **highlight the issue** to the production team and await feedback (**1-2 working days**, depending on the issue).
3. You will receive an **update** on the status of your issue.
4. If your order qualifies for a reprint, we will initiate it, following the **normal production timeline** starting the next working day.

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### **Refund Policy:**

- **Processed Orders**: We are **unable to offer refunds** for orders that have already been processed.
- **Unprocessed Orders**: You can receive a **full refund**, minus a **10% handling and administration fee**. This fee will be waived if you opt to receive your refund via **EP Wallet**, which can be used for future purchases.
  - **Exclusions**: Postage, courier, and processing costs (including artwork fees) are not refundable.

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We strive for high standards and aim to resolve any issues promptly. Please refer to our **Acceptable Print Policy** for further details on print quality standards.