---
title: Reporting an Order Issue
description: "All our customers are covered by our **Satisfaction Policy**. If the print quality does not meet our acceptable standards, we will arrange for a **reprint**. Please fill out the form below to initiate the process. #### **Important Notes:** - Print…"
url: "https://momocodesign.com/docs/reporting-an-order-issue/"
updated: "2025-02-10"
category: Order
---

# Reporting an Order Issue

All our customers are covered by our **Satisfaction Policy**. If the print quality does not meet our acceptable standards, we will arrange for a **reprint**. Please fill out the form below to initiate the process.

#### **Important Notes:**

- Print issues must be reported **within 5 days** from the **"Delivered"** status date (including weekends and public holidays).
- We may require a **partial or full return** of the printed products to our warehouse (**at the customer’s cost**).
- If a **reprint is approved**, the production timeline will follow the standard timeframe, as if it were a new order.
- The reprinted products will be **delivered** once completed.